Support
Discreet, professional help for clients and families.
If this is an emergency, do not use this page.
Call 911 immediately, or contact the 988 Suicide & Crisis Lifeline
(call or text 988). Sobriety Companion is not a crisis service.
Contact us
The fastest way to reach our support team is by phone or email:
(352) 581-0232
support@sobrietycompanion.com
We aim to resolve questions or concerns promptly but reserve the right to respond within 1 business day (Monday–Friday, 9am–5pm ET), and within 2 business days on weekends and U.S. holidays in some cases.
Common help topics
Account & sign-in
- Trouble signing in or resetting your password
- Updating your email, phone number, or profile
- Verifying your identity
- Closing or deleting your account
Booking a Sober Companion
- Finding a vetted companion near you (in-person)
- Scheduling a secure video session
- Cancelling or rescheduling an appointment
- Travel, sober transport, intervention, and multi-day bookings
- Requesting 24/7 sober-sitting for yourself or a loved one
Payments & billing
- Updating your payment method
- Receipts, invoices, and billing questions
- Refund requests
- Companion travel reimbursements (see Terms § 13)
Technical issues
- App crashes, errors, or update problems
- Audio/video troubleshooting for sessions
- Notification issues
- Reporting a bug
Safety & trust
- Reporting inappropriate behavior or a Terms violation
- Privacy and confidentiality questions (see Privacy Policy)
- Companion vetting, credentials, and verification
Companion applications
Sober Companions and Recovery Specialists may apply through the mobile or web app.
Helpful links
Still need help? Call (352) 581-0232 or email
support@sobrietycompanion.com
and a real person from our support team will get back to you.